Customer Support
Real people. Real answers. Pick the channel that works for you and we'll get you back to work - fast.
AI assistant in the app, or email us
1. Introduction
Support at OppScope isn't a deflection layer - it's a team of operators who use the product every day. Whichever channel you pick, you'll get a real person, a real answer, and a clear next step.
Below you'll find every way to reach us, what to expect, and answers to the questions we get most often.
2. AI assistant
Ask inside the app.
Signed-in users have the built-in assistant on every screen. It knows the product, your workspace, and where things live - which makes it the fastest way to unblock yourself.
3. Email
Write us anything.
For longer questions, account issues, or anything you'd rather put in writing. Include your account email and, if something went wrong, what you did and what you expected to happen.
4. Our Promise
Four principles that shape every reply we send.
Fast
Real reply times, not auto-responders.
Human
People who use the product daily.
Honest
If we don't know, we say so.
Always there
From day one to year ten.
5. Frequently Asked
The basics, answered.
What is the fastest way to get help?
Ask the built-in assistant while you are signed in. It answers product questions on the spot. Anything it cannot settle - billing, account access, a bug - goes to help@oppscope.com.
Do you help with setup?
Yes. New accounts go through a guided onboarding that configures your workspace before you start, and you can revisit those settings at any time.
Who do I ask about billing?
Email us with the address on the account. Payments run through Stripe, so we can find the charge, change the plan, or cancel it. What we can refund is set out in the Terms of Service.
How do I report a bug?
Email us with the page you were on, what you did, and what you expected instead. A screenshot helps more than anything else you can send.
6. Still Need Help?
If something's broken, blocked, or unclear - tell us. We'll get back to you fast.